Privacy Policy

1. What Data We Collect

When you submit an enquiry through our website contact form, we collect:

• Full name
• Phone number
• Email address
• Project location (area)
• Service type and estimated investment range
• Planning/drawings status
• Project brief and any other details you include

We also collect standard technical data automatically when you visit the website, including your IP address, browser type, pages visited, and time of visit. This is collected via server logs and any analytics tools we operate.

2. How We Use Your Data

We use the information you provide to:

• Respond to your project enquiry and assess whether we can assist
• Arrange site appraisals, consultations, or quotations
• Communicate with you during the course of any works
• Meet our legal and contractual obligations

We do not use your data for unsolicited marketing. We will not send you promotional emails unless you have explicitly agreed to receive them.

Lawful basis: We process your data on the basis of legitimate interests (responding to your enquiry) and, where a contract is formed, performance of a contract.

3. How We Store & Protect Your Data

Enquiry data submitted via our contact form is processed and stored by Netlify (our hosting and form provider). Netlify is GDPR-compliant and processes data within the European Economic Area or under appropriate safeguards. You can review Netlify's privacy policy at netlify.com/privacy.

We retain enquiry data for a maximum of 3 years from the date of submission, after which it is securely deleted. Data relating to active contracts is retained for 7 years in line with HMRC requirements.

4. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it with:

• Netlify — our form processing and hosting provider
• Our team members who need access to respond to or manage your enquiry
• Professional advisers (e.g. accountants, solicitors) where legally required
• Regulatory authorities if required by law

5. Cookies

Our website may use essential cookies to ensure it functions correctly. We do not currently use third-party tracking or advertising cookies. If this changes, we will update this policy and, where required, obtain your consent.

6. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data where there is no lawful reason to retain it
• Restriction — ask us to restrict how we process your data
• Objection — object to processing based on legitimate interests
• Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, email us at james.aspectbuilds@gmail.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after any change constitutes acceptance of the updated policy.